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Returns Policy
At SHENGSHUO LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process.
1. Return Eligibility
You may return eligible items within 30 days of receiving your order. To qualify for a return, items must be:
- Unworn and in original condition
- With all tags and packaging intact
- Not on the list of non-returnable items (see below)
2. Non-Returnable Items
The following items are non-returnable:
- Sale items or items marked as final sale
- Underwear and swimwear for hygiene reasons
- Items that have been altered or customized
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for your return.
- Receive Return Instructions: We will provide you with a return authorization and instructions on how to send the item back.
- Pack the Item: Securely package the item you are returning, including all original tags and packaging.
- Ship the Item: Send the package to the following address:SHENGSHUO LIMITED
UNIT 83, 3/F YAU LEE CENTER,
NO. 45 HOI YUEN ROAD,
KWUN TONG, KL
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days.
5. Exchanges
If you wish to exchange an item for a different size or color, please return the original item following the process above and place a new order for the desired item.
6. Shipping Costs
Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your return is received.
7. Contact Information
If you have any questions or need assistance with your return, please reach out to us:
- Email: [email protected]
- Phone: +86 15705909782
Thank you for shopping with SHENGSHUO LIMITED. We appreciate your support!